<p>We strive to make our customers satisfied with the product they have purchased from us. If you are having trouble with a premium JoomShaper product or believe it is defective, and/or you’re feeling frustrated, then please submit a ticket to our Helpdesk to report your defective product and our team will assist you as soon as possible. For a damaged extension or template, we will request from you a link and/or a screenshot of the issue to be sent to our support service.</p><p><br></p><ul><li>You may cancel your account at any time, however, there are no refunds for cancellation.</li><li>If you get a refund you cannot use the downloaded premium products any more.</li><li>f the product (after update) is still damaged, we may offset the amount of your refund by the diminished value of the product.</li><li>Refunds can take up to 14 days to reflect in your account.</li></ul>