Returns Policy

Under the Consumer Contracts Regulation 2013, buyers have the right to cancel and return goods for any reason, so long as notification is provided when receiving the goods. We recommend you Contact Seller first.If the goods do not meet the requirements the customer can return the received goods providing that the goods and packaging are in the original condition in which they were received. The goods MUST be in their original condition and with no damage occurred.

You can refuse and return the product you have already received by going from your profile to My Order the product you want to return and press the "Open Dispute" button and write the reason for the return. If you have not yet received the product, you can simply cancel the order by pressing the "Cancel Order" button and indicate the reason for the cancellation.

Dead on Arrival

Customers should contact our Customer service within 7 days upon receipt of goods for DOA situation.

Special Notes:

The outer packing is broken or out of shape

- Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it.
- Send us the pictures of the received items/package with detailed information describing the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case.
- After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement. The outer packing is in a good shape while the item is not working.
- Send us the pictures of the received items/package with detailed information describing the issue.
- After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

Missing item(s), wrong item(s) or incorrect package sent

Please carefully check the contents and the weight of the parcel before signing it. For any issues, please contact our Customer service with the information below:

1. Email us with your order number and the product code (SKU number).
2. Please send us the clear pictures of the outer packaging, the shipping label, weight of the package and the item you receive.

7-14 Days Disliked item

If you are not satisfied with your purchase and the product is still in brand new conditions, you can simply return and refund. Please note customers are responsible for returning shipping fee. We will either provide a replacement or a refund (shipping fee excluded), depending upon your requirement after receiving the exchanged item of your order.